Commbox Support: Using an older monitor

Sometimes there can be issues with Commbox screens and the new HP desktops being used with older widescreen monitors.

For example;  You could have set up the Commbox and connected it via the HDMI/Display Port Cable and the connected the monitor via VGA cable.

You may notice that the touch in the bottom of the Commbox is intermittent, for example; you may not be able interact with the start menu etc.

To resolve this you will need to follow the below steps:

1. Right Click on the Desktop

2. Click on Graphic Properties

3. Click on Display

4. In the scaling section:

5. Select Scale Full Screen

6. Click Apply

This should resolve the issue. 

 If you still need assistance, please email [e-mail], or get in touch with your Account Manager. Please note: we'll need your sales order number, date of purchase and serial number in order to assist you.