For technical support for Epson, the school should initially contact Epson on 1300 361 054 to discuss with support staff to run through troubleshooting to determine whether it may be something minor that can be fixed over the phone or whether the product will have to be sent to an Authorised Service Agent for repair. It is up to the school to organise for it to be sent or taken there. Warranty - http://www.epson.com.au/warranty/
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