Yes, there are some products you cannot return, based on restrictions from suppliers. These are referred to as firm-sale items. If Kookaburra has ordered a product specifically for you, it has been customised or made to order, we are unable to accept a return on these items.
For a full list of firm-sale items, please visit Firm-sale items.
If you’re not sure whether you’re able to return something, it’s best to give us a call on 1300 766 997, or email firstname.lastname@example.org.