Are there any items I can't return?

Yes, there are some products you cannot return, based on restrictions from suppliers. These are referred to as “firm sale” items. If we’ve ordered something specifically for you, or something that has been customised, we can’t accept a return on these items either.

If you’re not sure whether you’re able to return something, it’s best to give us a call on 1300 766 997, or email [e-mail].