Are there any items I can't return?

Yes, there are some products you cannot return, based on restrictions from suppliers. These are referred to as firm-sale items. If we’ve ordered something specifically for you, or something that has been customised, we can’t accept a return on these items either.

For a full list of firm-sale items, please visit Firm-sale items. 

If you’re not sure whether you’re able to return something, it’s best to give us a call on 1300 766 997, or email [e-mail].